Support

Need help with Local Slam? We're here for you.

Contact Us

Email: support@localslam.app

We aim to respond to all support requests within 2 business days. When reaching out, please include the email address associated with your account, your club name, a description of the issue (with screenshots if possible), and your device model and app version.

Frequently Asked Questions

How do I join a club? Your club administrator or coach will send you an invitation. Open the invitation link or code on your device with the app installed to join automatically.

Why is my coach account pending approval? New coach accounts must be approved by a club administrator before you gain full access. You'll be notified once approved.

How do I book or cancel a session? From the booking screen, select an available time slot and confirm. To cancel, open the booking from your schedule and select cancel — cancellation policies are set by your club.

I'm not receiving push notifications. Make sure notifications are enabled for Local Slam in your device settings and that you have an active internet connection. If it persists, try logging out and back in, then contact us.

How do I delete my account? You can delete your account directly in the app: go to Settings and select "Delete account." This permanently removes your data, bookings, and profile immediately and cannot be undone. If you can't access the app, email us at localslam.app@gmail.com from the address associated with your account and we'll process the deletion for you.

How do I change my club? Email us at localslam.app@gmail.com and we'll unlink you from your current club.

Where can I find the Privacy Policy and Terms? Available within the app under your profile/settings menu, and at localslam.app/privacy and localslam.app/terms.

Feedback

Have suggestions or feature requests? Send them to support@localslam.com — we read every message.